If you are using Gravity Forms to collect payment for a service or to sell a product, or to collect donations you know that the payment processors, such as Stripe, Square, PayPal, all charge a fee. That fee is usually somewhere around 2.9% +.30.
We can’t make the fees go away, unfortunately, but if you’d like to pass that fee onto your customer or donator you can do that with a product field and a simple formula.
Setting up Your Form
The first step is to add another product field to your form. However, this field needs to be set to the Calculation field type:
Once the field is ready, you will need to add the formula below to the product field:
( {Product Field:ID} + .3 ) / (1 - .029) - {Product Field:ID}You will need to switch out the {Product Field:ID} merge tag with your actual product field price merge tag:
Once the form is setup and saved, you will be able to pass the processing fee along to the customer.
The best part about using this specific formula is that the outcome is a perfect price split, your original product price, and the processing fee, as shown in the Stripe payment details below:
FAQs
What if you have multiple products?
You can add multiple products to the processing fee calculation formula. As demonstrated here:
Can you give the user the option to cover the processing fee?
Sure! If you add a radio button field to the form asking the user if they want to cover the fees and add conditional logic to the processing fee product to show/hide it depending on the users selection.
Shown here:
Need More Help?
If you still need help, feel free to use the comments or chat options below.
If you have an active Gravity Forms license, you can also open a support ticket here.
If you add the fee onto the donation amount, wouldn’t PayPal just charge a fee on the increased amount?
I am using this for an event registration. It is possible for certain users to select options that would reduce their price to 0, letting them register for free. In this case, their subtotal is $0 but, due to the processing fee calculation that is added on, it still charges them a fee of $0.31. How can I remedy this? I thought the answer may lie in conditional logic somehow, but can’t figure it out since I can only select one “total” field for the payment amount in the Stripe feed setup.
Hi!
Stripe will not process a transaction that is less than $0.50 USD so you will have to hide CC field and use conditional logic on the Stripe feed so that it is not triggered.
How to prevent the transaction fee will likely depend on your form and setup. We’d be happy to see what we can do, can you export the form and send the JSON file to help @ gravityranger.com? Or you can start a chat and we can help there!
I appreciate your response. I will export and email the file. Thank you!
Thank you! We got it.
I have made some modifications to the form (check your email), adding a hidden Number field using the calculation field type and placing the {subtotal} field merge tag in the formula field.
You could also use the Gravity Wiz Copy Cat perk for this: https://gravitywiz.com/documentation/gravity-forms-copy-cat/?ref=158
You would then use that hidden Number field for conditional logic for your Total field, the convenience fee field, and the credit card field.
You will also need to add the same conditional logic to the Stripe feed that I have added to the credit card field.
Best,
Hi Chris,
I wondered how you handle the two types of Stripe fees? For us in AU and I think elsewhere Stripe has the below:
1.75% + A$0.30 for Domestic cards
2.9% + A$0.30 for International cards
I can see from your calcs. above it looks like you only do one calculation?
Any response would be greatly appreciated!
Hi Tom,
So that might be a bit tricky. Stripe determines what type of card is being used (domestic/international) but does not communicate that to Gravity Forms in any way, so there really is no way to determine which processing fee should be used. Unless you can gather that info from the user (i.e direct question, or address field) and then use conditional logic to determine which calculation/field to use/display.
Is that option doable?
Cheers I used this on a project today Chris!
Having the same issue as Tom, though being in Australia.
I wonder if you can block international cards in Stripe?
Most people use Visa or Mastercard in Australia for small business so if you can reject other cards that would work.
I think the fees are less for normal debt cards vs credit cards? which needs to be taken into account if so.
Probably have to ask the customer directly what card do you have with a drop down. A lot of logic but doable. If anyone has a work around keen to hear.
Hi James,
I wonder if you can block international cards in Stripe?
That would be a good question for Stripe, I know you can control which type of payment methods you can accept via the Stripe dashboard, but not sure about restricting the type of cards.
I think the fees are less for normal debt cards vs credit cards?
In the US I pay the same fee regardless if the card is a credit or debit card. Not sure if that is different in other countries, probably another question for Stripe, but I don’t think it’s possible via the Stripe add-on currently.
Best,
Can the Quantity: field on a Product be figured into the total? On my form, the page is letting parents order a year book — or a few year books, depending on whether they have a couple of kids in that school. It shows only the $1.35 for a single purchase — nothing changes when the Quantity is increased — I’d imagine there would be a “times” component added to the snippet?
Hey Steve,
Yes, you would need to multiple the price by the quantity. In the example above you would change it to something like:
( {Product (Price):1.2} * {Product (Quantity):1.3} + .3 ) / (1 – .029) – ( {Product (Price):1.2} * {Product (Quantity):1.3} )
Hope that helps!
Hey, do you think this fee recovery solution would work with recurring donations?
And doesn’t it require 2 different Stripe feeds, one with fees and one without?
Referencing “How to Pass Payment Transaction Fees to the Customer” by mr. technique
Hi Hannah,
You do not have to use two feeds. In the tutorial you referenced they are giving the user the option to cover the fees or not. However, you don’t technically need two feeds for that if the calculation field is conditional, it won’t be included in the form total if the conditions are not met for that field to show.
It should work for recurring donations because you are using the Form Total as the Recurring Amount in the Stripe feed settings. That will mean that every time the donation is processed the charge will include the donation amount plus the process fee amount.
– Chris
Thank you for the fast reply! Much appreciated.
Hi there, how do you do this when you have multiple products? There’s no way I can find to do the calculation off a total field…
You are right, you can not use the Total in a calculation, however you can add additional products to the formula.