PaymentIntent status: is invalid – Gravity Forms Stripe Add-On

Symptoms

When processing transactions with the Gravity Forms Stripe Add-On you get the PaymentIntent status: is invalid error.

How To Fix It

This can happen when you try to submit the form with an amount less than the minimum required by Stripe.com: Minimum and maximum charge amounts ($0.50 USD).

This is most commonly the issue when testing your form in live mode and trying to process 10 cents. It can also happen if you use a product with a quantity field. If the quantity is left empty and the total is zero dollars you will see this error.

It can also happen if you are not using a Product Field from the Pricing Fields section within your form.

In a lot of cases you might want to allow your users to enter their own amount, in which case you might use a Numbers field. This will result in the PaymentIntent error.

To fix this, you must use a Product field from the Pricing Fields Section. The Product field has a Field Type “User Defined Price” which you can use instead of the Numbers field.

Need More Help?

If you still need help, feel free to use the comments or chat options below.

If you have an active Gravity Forms license, you can also open a support ticket here.

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Val Vesa
18 days ago

Has this ever occured to you on an existing site, after upgrading to the latest Gravity Forms plugin version?

Bekah
Bekah
5 months ago

If the product field is set to single product with a set price what do you think could be causing the error to happen?

Jacob Householder
6 months ago

How the heck did you know I tested on live mode with $0.10? You guys are good.