Freshdesk
Send Gravity Forms entries to FreshDesk to create or update tickets and contacts automatically.
What it does
When someone submits a Gravity Forms form, you may need that data to reach your support team in FreshDesk right away. Without an integration, you'd have to copy entries by hand, which is slow and error-prone.
This add-on connects your forms to FreshDesk using your API key. You map form fields to FreshDesk ticket fields, set a status and priority, and choose which entries get sent using filter rules. You can also add ticket notes from form fields.
It's a good fit for support teams, customer service managers, or any site owner who wants form submissions to automatically become FreshDesk tickets or contacts.
Key features
- Connect FreshDesk to any form using your API key
- Map form fields to FreshDesk ticket fields, including custom fields
- Set ticket status and priority for new tickets
- Add ticket notes from one or more form fields
- Filter which entries are sent to FreshDesk using conditional rules
- Full sync: updates or deletions in Gravity Forms are reflected in FreshDesk
- Detailed logs for every entry sent, with CSV export and the ability to resend
Good for
Written from CRM Perks’s own listing. Version and dates come straight from the source and are checked weekly.
How do I connect my FreshDesk account?
You enter your FreshDesk API key in the plugin settings and then assign the connection to any form.
Can I update an existing ticket instead of creating a new one?
Yes. You can set a Primary Key field so the plugin updates an existing ticket or contact rather than creating a duplicate.
What happens if there's an error sending data to FreshDesk?
The plugin sends an email with error details to an address you specify, and logs the failed entry so you can resend it later.
Is there a paid version with more features?
Yes. The Pro version adds contact and company creation, ticket tags, attachments, custom fields, phone number fields, and email lookup support.