Help Scout
Connect Gravity Forms to Help Scout so every form submission automatically becomes a support ticket, assigned and tagged for your team.
What it does
When customers submit a contact or support form on your site, you need those messages to reach the right person quickly. Without an integration, you end up copying details manually or losing track of requests in a shared inbox.
This add-on sends each form submission straight to Help Scout as a new conversation. You choose which mailbox receives it, which team member it goes to, and what tags are applied. Merge tags let you pull form field data into the ticket subject and body, so the ticket arrives with all the context your team needs.
It suits any team using Help Scout to handle customer support — from a small business running a single contact form to a growing operation with multiple mailboxes and staff.
Key features
- Automatically creates a Help Scout conversation from every form submission
- Routes tickets to the mailbox and team member you choose
- Adds tags to tickets for easy filtering
- Builds ticket subject and body using Gravity Forms merge tags
- Attaches uploaded files to the conversation (up to 10 MB)
- Copies additional email addresses via CC
- Works with Gravity Forms conditional logic to control when tickets are created
Good for
Written from Gravity Forms’s own listing. Version and dates come straight from the source and are checked weekly.
Which Gravity Forms licenses include this add-on?
The Help Scout Add-On is included with Pro, Elite, and Nonprofit licenses.
Can I control which submissions create a ticket?
Yes, you can use Gravity Forms conditional logic to create tickets only when certain conditions are met.
Can I customize what appears in each ticket?
Yes, you can set the subject, message body, tags, and assigned user using merge tags drawn from your form fields.
Is there a money-back guarantee?
Yes, Gravity Forms offers a 30-day money-back guarantee with a full refund, no questions asked.